So Rogers/Fido finally decided to bulk a bit and offer a 6GB iPhone plan for the 3G iPhone on the big day. I sold my 1st Gen iPhone to jump right on the 3G iPhone bandwagon. Like many, if not all, I jumped on the 6GB data plan as it is currently the best option as it is to expire in 3 weeks for new signees. I locked myself up in a 3 year contract with Fido. No biggie I thought to myself. I 'needed' the 3G data (very subjective), and it's not like I'll be going without a phone anytime soon.
Well, we finally moved into our new office this week, but since our internet isn't due to arrive till friday I was using my iPhone for my office connection away from my home office. The problem with Rogers/Fido now is, they are having 3G Network outages across the country (of Canada). All we're getting are errors such as:
Well, we finally moved into our new office this week, but since our internet isn't due to arrive till friday I was using my iPhone for my office connection away from my home office. The problem with Rogers/Fido now is, they are having 3G Network outages across the country (of Canada). All we're getting are errors such as:
"Safari can't open the page. The error was: Operation could not be completed. (kCFErrorDomainCFNetwork error 302.)"
or
"Safari can't open the page because the network connection was reset, which sometimes occures when the server is busy"
The connection has been less than 30% reliable and I haven't been able to connect to my data for over 2 hours at a time in some cases. MobileMe had it's ups and downs, but losing data at huge chunks of time means not only no Push Email, but no Email no Internet, nothing at all for the past couple of days during the frequent hiccups.
I gave a call into their service center to speak to one of their CSRs. What I got from her was an annoyed, "Yes we our technicians are aware of the network outages and we are working as fast as we can resolve the issues. You are not the first to call." When I told her that we are paying $30 a month for just 6GB of data and this not even semi-functional service it isn't cutting it for me, she shrugged me off. When asked if I will be creditted for my lack of service provided from their end, I wasn't even given a straight forward answer.
We Canadians are bound by Rogers/Fido's 3 year contract, outrageous montly fees ($30 just for 6GB of Data aside from Voice), exorbitant $400 Early Cancellation/Termination Fees, and $100 Data Early Cancellation/Termination Fee, $0.50/month non-govermental 911 (??!?), $6.95/month non-mandated systems access fees, $15/month add on for a Caller-ID / 2500 Text Message package (yes our phone plans do not come with Caller ID). And now the 3G doesn't even work on our iPhones, what's the point anymore?!
Sounds like all we like to do is whine, but it truly sucks to be us..
I gave a call into their service center to speak to one of their CSRs. What I got from her was an annoyed, "Yes we our technicians are aware of the network outages and we are working as fast as we can resolve the issues. You are not the first to call." When I told her that we are paying $30 a month for just 6GB of data and this not even semi-functional service it isn't cutting it for me, she shrugged me off. When asked if I will be creditted for my lack of service provided from their end, I wasn't even given a straight forward answer.
We Canadians are bound by Rogers/Fido's 3 year contract, outrageous montly fees ($30 just for 6GB of Data aside from Voice), exorbitant $400 Early Cancellation/Termination Fees, and $100 Data Early Cancellation/Termination Fee, $0.50/month non-govermental 911 (??!?), $6.95/month non-mandated systems access fees, $15/month add on for a Caller-ID / 2500 Text Message package (yes our phone plans do not come with Caller ID). And now the 3G doesn't even work on our iPhones, what's the point anymore?!
Sounds like all we like to do is whine, but it truly sucks to be us..
